Terms & Conditions — NEON Packaging New Zealand
By continuing to browse and use the NEON Packaging website, you're agreeing to the terms and conditions set out below. These terms, alongside our Privacy Policy, govern the relationship between NEON Packaging and anyone who visits or uses this site. If any part of these terms doesn't sit right with you, we'd ask that you stop using the website.
When we say "we," "us," or "NEON," we're referring to NEON Packaging Pty Ltd: the registered owner of this website. Our registered office is at 9 Astley Ave, New Lynn Auckland 0600, New Zealand, and our ABN is 53 643 660 413. "You" refers to anyone visiting or using this site.
By using this website, you're agreeing to the following:
Accuracy of Information NEON Packaging, along with any third parties involved in operating this site, makes no warranties or guarantees about the accuracy, completeness, timeliness, or suitability of anything published here. Information on this site may contain errors, and we exclude liability for those to the fullest extent the law allows.
Use at Your Own Risk Any information or materials you access through this site are used at your own risk. It's your responsibility to make sure that any product, service, or information you find here suits your particular needs.
Intellectual Property All content on this website — including design, layout, graphics, and written material — is owned by or licensed to NEON Packaging. Reproduction of any kind is strictly prohibited and forms part of these terms.
Trademarks Any trademarks appearing on this site that aren't owned by or licensed to NEON Packaging are acknowledged accordingly.
Unauthorised Use Unauthorised use of this website may give rise to a claim for damages and could constitute a criminal offence.
External Links From time to time, this site may link to third-party websites for your convenience. These links don't imply any endorsement from NEON Packaging, and we take no responsibility for the content found on external sites.
Governing Law Your use of this website and any disputes arising from it are subject to the laws of Australia.
Delivery NEON Packaging does not guarantee specific delivery timeframes and accepts no liability for damages or losses arising from courier delays.
Privacy Policy — NEON Packaging New Zealand
This policy explains how NEON Packaging collects, uses, and looks after the personal information you share when using our website. We take your privacy seriously, and anything we ask you to provide will only ever be used in the ways described below.
What We Collect
Depending on how you interact with our site, we may collect your name and job title, contact details including your email address, demographic information such as your postcode, preferences and interests, responses to customer surveys or offers, details about which pages you visit on our site, and information relating to purchases you make online.
How We Use Your Information
Your information is held securely for internal record-keeping and to help us continue improving our products and services. We may contact you regarding orders you've placed with us, or send through post-purchase follow-up emails to make sure your experience with NEON has been a good one. From time to time, we may also reach out with updates on new products or promotions — these will be sent to the email address you provided at checkout or via our subscription form.
Your details may also be used to personalise your experience on our website based on your preferences.
Our Privacy Policy may be updated from time to time. We'd encourage you to check back regularly. Continued use of our website following any update means you've agreed to the revised policy.
Keeping Your Information Safe
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. Our protections include password-secured databases, system firewalls, and staff training. That said, no internet transmission can be guaranteed as completely secure — we do everything reasonably within our power to minimise that risk.
We will never sell, distribute, or pass on your personal information to a third party without your consent, unless required to do so by law.
If you'd like to update or correct any information we hold about you, or if you'd like to opt out of direct marketing, you're welcome to contact us at any time.
How We Use Cookies
NEON Packaging uses cookies, web beacons, and similar technologies to improve your experience on our site. When you accept cookies, a small file is saved to your device that helps us personalise the site based on your browsing preferences.
You can choose to reject or remove cookies through your browser settings at any time — though this may affect how some parts of the site function for you.
Cookie data is treated as personal information and protected accordingly. We may also use cookies for remarketing through Google's advertising services, which means products you've shown an interest in may be shown to you again elsewhere online.
External Links
Our website may include links to third-party sites. If you choose to follow one of those links, please be aware that we have no control over that site or how it handles your data. You'll need to read and agree to their own privacy policy. We're not responsible for your data once you've left the NEON Packaging website.
Returns & Refunds — NEON Packaging New Zealand
This policy covers all products purchased through the NEON Packaging website. We operate in accordance with the New Zealand Consumer Guarantees Act 1993 and the Fair Trading Act 1986 your rights under these Acts remain fully intact.
Before placing a larger order, we'd strongly encourage you to take advantage of our sample service. It's a low-cost way to make sure a product is exactly right for your needs before you commit to quantity.
In line with New Zealand consumer law, we're unable to accept returns or offer refunds in the following situations you've changed your mind after placing the order, you selected the wrong item at checkout, you've found the same product cheaper somewhere else, the item was damaged through misuse, or a delivery delay was caused by the courier.
If your order arrives faulty, damaged, or not as described, that's a different story entirely and we'll always work to make it right. Head to our Returns & Refunds page for the full details on how to get that process started.
