Privacy Policy

This Privacy Policy outlines howNEON eCommerce Packaging (NEON)collects, uses, protects, and handles your personal informationin accordance withtheNew Zealand Privacy Act 2020.

1. COLLECTION OF INFORMATION 

Under Information Privacy Principle 3, we only collect personal information that is necessary for our business functions. We may collect: 

• Identity & Contact: Name, job title, and email address. 
• Demographics: Postcode, delivery preferences, and interests. 
• Interaction Data: Survey responses, pages accessed, and time spent on our site. 
• Transaction Data: Online purchase history and billing details. 

Your Choice: You are not required to provide this information. However, if you choose not to provide it, we may be unable to process your orders or provide access to the NEON marketplace. 

2. HOW WE USE YOUR INFORMATION 

We use your information for the following lawful purposes: 

• To fulfill and administer your orders. 
• To improve our products, services, and website functionality. 
• To communicate with you regarding your account or specific transactions. 

3. DIRECT MARKETING & COMMUNICATIONS 

In compliance with the Unsolicited Electronic Messages Act 2007: 

• We will only send marketing or promotional materials if you have given express or inferred consent. 
• Every marketing email will include a functional unsubscribe facility. 
• If you wish to opt-out, we will process your request as soon as practicable (and no later than 5 business days). 

4. SECURITY & DATA BREACHES 

NEON takes all reasonable steps to protect your data from loss, unauthorized access, or disclosure as per Principle 5. This includes password-protected databases, system firewalls, and staff training. 

• Mandatory Notification: In the event of a privacy breach that we believe has caused (or is likely to cause) serious harm, we will notify you and the Office of the Privacy Commissioner as soon as practicable. 

5. DISCLOSURE OF INFORMATION 

We will not sell or lease your personal information. We only disclose your information to third parties (such as courier partners) when: 

• It is necessary to complete your order. 
• You have authorized the disclosure. 
• We are required by New Zealand law to do so. 

6. YOUR RIGHTS (ACCESS & CORRECTION) 

You have the right to request access to any personal information we hold about you and to ask for it to be corrected if it is inaccurate. 

• To exercise these rights, please contact our Privacy Officer at info@neonpackaging.co.nz. 

7. COOKIES & TRACKING 

We use cookies and similar technologies to improve your user experience and for remarketing purposes. You can manage your cookie preferences through your browser settings at any time. 

8. EXTERNAL LINKS 

Our website may contain links to third-party sites. NEON is not responsible for the privacy practices of these external sites. We encourage you to review their policies independently.